• Service Level Management (SLM).
• Service Level Agreements (SLA).
• Requirement level agreement.
• Service improvement program.
• pplications specialists.
• IT consultancy.
• Networking specialists
• Infrastructure specialists.
• End-user support specialist.
• IT strategy management.

FutureTech team offers relocating your old IT room/ Data Center using a professional plan, executed by a high caliber team force. Taking into consideration equipment’s safety, detailed Infrastructure re-design and minimal shutdown and reboot windows.

• Relocation management.
• Relocation planning.
• Equipment preparation and de-installation.
• Equipment move and transportation.
• Destination site reinstallation.
• Professional Cabling Management & cable reorganization.
• Data Center environment check
• Labeling (cabinet, servers, switches, network ports, …)

FutureTech security professional services team with its highest level of expertise deliver the class A implementation services for the following security solutions:

• Firewall Solutions.
• Email Security Solution.
• Intrusion Prevention System Solution.
• Network Access Control Solution.
• Web Security Solution.
• Load Balancer & Web Application Firewall Solution.
• DNS Security Solution.
• Malware Analysis Solution.

FutureTech Kuwait offer network monitoring, management and support services tailored to meet your enterprise needs. Whether you require basic network monitoring, complete network management, or guaranteed network availability service level agreements (SLA) FutureTech NOC is ready to meet the challenges of your enterprise. We'll help you select a full suite of networking products, services and features to proactively monitor and manage your network. You'll also have the flexibility to choose the service option that best meets your business needs today and tomorrow.

• Basic Network Monitoring.
• Off-shift Monitoring.
• Comprehensive Network Management 24 by 7.
• Select Availability.
• Network Design Verification.
• Proactive Monitoring and Fault Determination.
• Fault Management and Problem Resolution.
• Performance Measurement.
• Capacity planning.
• Change Control Management.
• Remote Software Upgrades, (subject to vendor and contract).
• Network Reports and Customer Visibility via Web Portal.
• Maintenance.

Servers:-

• Monitor hardware health / performance metrics including memory, CPU, I/O, 12Gb SAS and PCIe SSDs.
• Learn about your connection options and how to configure your options
• provides proactive alerts and troubleshooting support
• Enable the best possible support services
• Customize your environment to maximize the reliability of your Environment
• Update firmware for the latest available
• Faster problem resolution
• Near-100% first-time fix accuracy
• Perform bare-metal server configuration tasks
• Help Administrators to easily manage data from local storage (HDDs, SSDs, NVMes).
• Monitor the SLA different levels and its Expiration date to avoid out of support case for any device.

Storage:-

• Provides an assessment of the overall health.
• Monitor the total IOPS for the storage.
• Export different reports that Provides analysis, recommendations for the current configuration.
• Annual service provides periodic reports covering capacity metrics to avoid low capacity issue.
• Monitor the different licenses and SLA different levels Expiration date to avoid out of support case for any device.

Backup solutions :-

• A comprehensive approach to data management design.
• Clearly defined backup, recovery and archive configurations that support business and technical goals.
• Confidence that the data and information management environment will meet current needs while having flexibility for growth and improvement.
• We take a collaborative approach, working closely with your IT team to implement your solution quickly, with low risk and to optimize your configuration.
• personalize your reporting and workflow solutions quickly, reliably and cost effectively.
• Seamlessly integrate third-party apps, processes and other systems with our software to gain a full understanding of your environment.
• Address fundamental challenges created by changing data management requirements and rapidly evolving technologies.
• Quickly and efficiently identify areas for improvement within your Commvault backup and recovery and archive environment.
• Create well-defined remediation plans that improve the current environment and complement future business initiatives.
• Ability to recovered and Power on your VM without waiting for a full restore of the VM.

Our dedicated ECM team provides a full spectrum of content management solutions along with industry leading partners such as OpenText and Microsoft. Solutions span content management, image capture, customer communications and enterprise search. Our processes follow industry standards and best practices and offer proven integration with enterprise applications (ERP/SCM), digital security and directory servers.

Solutions include Web information portals, e-commerce portals and knowledge/information microsites. We achieve change management through our portal governance and on-boarding model and our partners include Microsoft. Among our services are extranet and intranet portals, enterprise search, portal design and development and portal maintenance.

We have the expertise and experience to implement SharePoint successfully at any organization. A Microsoft Certified Partner, we work quickly and efficiently using a wide range of tools, including SharePoint Consulting Framework. Areas of specialty include social media and mobility, microsites, business intelligence portals, SharePoint migration to the cloud and support and maintenance.

Fast, Controlled Change The need for change has never been stronger, yet the risks have never been greater. Enterprises can no longer just respond to change they must now lead it. But commercial upside can come at a price: continuous operational risk and constant organizational pain. And it's asking too much of a running business process. The answer lies in a more active approach towards business process, that isn’t simply aligned to outcomes but acts as a catalyst—fuelling the sort of change that will disrupt markets, but not be disruptive to the business. We call it the Process of Rapid Evolution.

Futuretech Business Process Services help enterprises step-change faster without massive organizational upheaval—by simultaneously being more innovative and efficient. We help accelerate the evolution of a business, without the need for revolution. Leveraging Ultimus platform, A global leader and an award-winning BPM framework, Futuretech provides business process management (BPM) capabilities, empowering you to manage and improve both unstructured work and structured, repeatable processes. Ultimus solutions supports dynamic, people-driven work with solutions in areas like service requests, incident management and investigations. Futuretech Business Process Services include a highly configurable workflow engine that can automate and optimize repeatable business processes. Route documents, automate tasks and rules-based decisions, perform load balancing, send notifications and manage complex approval processes.